Return and Refund Policy    

Last Updated: October 22, 2020    

Thank you for shopping at Tantra Spain. 

If for any reason, you are not completely satisfied with a purchase.          

We will invite you to review our refunds and returns policy.          

The following terms are applicable to any products that you have purchased with us.          

Interpretation and definitions  

Interpretation

The words of which the first letter is capitalized have if gnificados defined under the if lowing conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or plural.                               

Definitions

For the purposes of this Return and Refund Policy :        

·      Company (referred to as either " the Company", " we ", " us " or " our " in this Agreement) refer to the Tantra Spain SL, Street Palermo, 42, 28043 - Madrid.                  

·      Goods are referred to the MATTRESSES asses that offer the sale.       

·      Orders mean a request by you to purchase our goods.       

·      Service refers to the website.    

·      The website refers to Tantra Spain , accessible from https://tantrashop.es/     

·      You mean the person accessing or using the Service, or the company, or other legal entity on behalf of which said person is accessing or using the Service, as applicable.                            

Your order cancellation rights   

You are authorized to cancel your order within 14 days without giving any reason to do so.               

The deadline for the cancellation of one order is for 14 days from the date on which you received the goods or in which one a third person who has yas named, that is not the carrier takes possession of the of the product delivered.                                    

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:                       

·      By email: info@tantraspain.com 

·      By visiting this page on our website : https://tantrashop.es/en/contact us        

·      By phone number: 917 130 830  

We will refund no later than 14 days from the day on which we receive the goods returned. We will use the same method of payment that you used for the Order to refund you.                        

Conditions for returns  

In order for the goods to be eligible for one return, please make sure of that:            

·      The Goods were purchased in the last 14 days.        

·      The products are in the original packaging.     

·      The products are with their original labels.

·      The products are in perfect condition in which you received.

We reserve the right to reject returns and exchanges if products not be complying with the above conditions declared.               

Return of merchandise 

Please contact us to request Envialia collection:

Calle Palermo, 42, 28043 - Madrid 

We are not responsible for damaged or lost goods sent by the customer. Therefore, we recommend that you contact us before sending the product to us.         

The refund will not be made until products is in our warehouses. 

Get in touch with us

If you have any questions about of our returns and refund policy, please contact us:            

·      By email: info@tantraspain.com 

·      By visiting this page on our website : https://tantrashop.es/en/contact us        

·      By phone number: 917 130 830  

 

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